FAQ

Unable to connect to the camera

Please check "Supported Cameras" on the Home for cameras that can connect to Monitor & Control.
There are multiple ways to connect your camera to the app. Please check the Help Guide for connection methods and procedures.

• Cannot connect the camera to the mobile device with Bluetooth pairing. (ILCE-1M2/1/9M3/7RM5/7SM3/ILCE-7M5/7M4/7CR/7CM2, ILME-FX3/FX3A/FX2/FX30, ZV-E1, PXW-Z300/Z200, HXR-NX800)
• Cannot connect the camera to a mobile device via a connection using the camera as an access point.
• Cannot connect the camera to a mobile device using the mobile device as an access point (Wi-Fi tethering) or using a wireless LAN router as an access point.
• Cannot connect the camera to a mobile device via a USB connection using the mobile device as an access point (USB tethering). (MPC-2610, ILME-FX6, PXW-Z300/Z200, HXR-NX800)
• Cannot connect the camera to a mobile device with a wired LAN connection via a router. (ILCE-1M2/1/9M3, MPC-2610, ILME-FX6, PXW-Z300/Z200, HXR-NX800)
• The camera is not displayed on the connection screen in the Monitor & Control.
• When trying to connect the app to the camera, I get an error message on the Monitor & Control screen that says it is not supported.
• The access point is not listed on the camera ST mode setting screen when I attempt to connect the mobile device to the camera. (MPC-2610, ILME-FX6, PXW-Z300/Z200, HXR-NX800)

When used with Creators' App (Android) (ILCE-1M2/1/9M3/7RM5/7SM3/ILCE-7M5/7M4/7CR/7CM2, ILME-FX3/FX3A/FX2/FX30, ZV-E1)

• Switching between Creators' App and Monitor & Control may cause the Wi-Fi connection to be lost.

Problems during use

• The display on the monitoring screen of Monitor & Control lags and communication becomes unstable when using a Wi-Fi connection.
• When the camera is connected to a mobile device using Monitor & Control, the camera heats up quickly.
• The settings displayed on the Monitor & Control monitoring screen do not match the settings on the camera when connecting via USB.
• The focus map display is unstable.
• The monitoring screen is not stable when connecting via an HDMI-UVC conversion adapter (sold separately).

About the Sony account

• Please provide information, such as sign-ins, etc., for Sony Account or Creators' Cloud membership.

Others

• I cannot read a QR code with the Monitor & Control.